Refund policy

At Broken Compass Co., we stand behind every tee we ship. If something isn’t right, we’ll work with you to make it right — no runaround.

If there is an issue with your order, contact us within 30 days of delivery at support@brokencompass.shop.

Depending on the situation, we may offer:
  • A replacement
  • An exchange
  • Store credit
  • A partial refund
  • A full refund

Made-to-Order & Fabric Preferences

Because every Broken Compass tee is custom-printed to order, we cannot accept returns, refunds, or exchanges for personal fabric preferences or buyer's remorse.

We provide detailed fabric specifications (including weight and fit) on every product page to help you choose the right gear before ordering.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrect, or with an item missing, email us within 30 days of delivery with:

  • Your order number
  • A quick description of the issue
  • Photos of the product and packaging, where relevant
We’ll review the issue and work with you on the most appropriate solution.

30-Day Rider’s Guarantee

Our 30-Day Rider’s Guarantee is there to give you confidence when ordering. We understand that ordering apparel online can sometimes be tricky with sizing, and we want you to feel supported.

If you experience an issue with how your gear fits, get in touch within 30 days of delivery. A real person will review your request and work with you directly on a case-by-case basis to help get it sorted.

Ordering Multiple Sizes or Colours to Try

Our 30-Day Rider’s Guarantee does not cover orders placed with the intention of trying multiple sizes or colours, keeping selected items and returning the rest. We do not offer discretionary returns or refunds for unwanted items purchased for this purpose.

Before ordering, please check our size guide or contact support@brokencompass.shop for help choosing your size.

This exclusion applies only to our voluntary guarantee. It does not affect any statutory cancellation or return rights, or your rights where goods are faulty, damaged or not as described.

Taking Care of Your Gear

To keep your tee looking its best, follow the care instructions provided with your order.

We recommend washing inside out in cold water and avoiding high heat when drying.
Questions about a return, exchange, or your order?
Contact support@brokencompass.shop